"We went from spending more time coordinating between different tools than actually serving our customers to having everything automated and visible in one place."
Background
Client/Company: Mid-sized construction management firm, 50+ employees
Challenge/Problem: Equipment requests taking 8-12 days through Google Forms and manual coordination across 4 locations; vendor management via email chains and spreadsheets; ad-hoc HR processes; IT support requests disappearing into communication black holes
Solution
Approach: 9-week Odoo 18 implementation using "Do With You" collaborative methodology across warehouse management, HR operations, and IT helpdesk
Tools/Methods: Multi-location inventory management with virtual warehouses for remote employees; automated approval workflows; integrated vendor management with FedEx/UPS shipping; comprehensive HR lifecycle from recruiting to performance management; professional IT ticketing system
Results
Quantifiable Outcomes: Equipment deployment reduced from 8-12 days to 2-3 days; purchase order generation from hours to minutes; complete equipment visibility across all locations; standardised onboarding and recruiting processes
Qualitative Benefits: Eliminated manual coordination between departments; real-time operational dashboards; data-driven vendor decisions; scalable processes supporting continued growth
Key Takeaway
A distributed construction management company transformed from operational chaos to complete control in 9 weeks, freeing their team to focus on customer service and business growth instead of fighting fragmented systems.